Refund Policy

Last updated: 21 July 2026

Welcome to Bleuno.

This Refund Policy explains how refunds, cancellations, deposits, retainers, and project payments are handled when you work with Bleuno.

Please read this Refund Policy carefully before purchasing, booking, approving, or paying for any Bleuno service.

By accepting a proposal, signing an agreement, paying an invoice, or continuing to work with us, you agree to this Refund Policy.

1. About Bleuno

For the purpose of this Refund Policy, Bleuno, we, us, and our may refer to:

1.1 Bleuno, with its registered office at 221b, Baker Street, NW1 6XE, London.

2. Purpose of this Refund Policy

Bleuno provides creative, branding, marketing, website, technology, strategy, and consultancy services.

Most of our work involves planning, research, creative thinking, team time, strategy, setup, and technical work. Because of this, our refund process is different from a standard product return policy.

3. Scope of this Refund Policy

This Refund Policy applies to all Bleuno services, including but not limited to branding, design, website development, marketing, strategy, and consultancy.

4. Business Clients and Consumer Clients

Most Bleuno services are provided to businesses, founders, organisations, agencies, startups, professionals, and commercial clients. If you are buying our services for business or commercial purposes, you are treated as a business client.

5. General Refund Principle

Bleuno does not offer automatic refunds simply because:

5.1 You changed your mind after work has started.

5.2 You no longer need the service.

5.3 Your business priorities changed.

5.4 You delayed the project.

5.5 You did not provide required information, content, access, or approvals.

6. Non-Refundable Payments

The following payments are generally non-refundable once paid or once work has commenced:

6.1 Project deposits and upfront payments.

6.2 Retainer fees for the current month.

6.3 Fees for completed work, research, discovery, or strategy.

6.4 Third-party costs (such as software, hosting, or domains) paid on your behalf.

7. Cancellations

7.1 If you cancel a project before work has started, a partial refund may be issued, minus any administrative or planning fees.

7.2 If you cancel a project after work has commenced, you will be billed for all work completed up to the point of cancellation, and any remaining balance from your deposit will be evaluated for a refund on a case-by-case basis.

8. How to Request a Refund

If you believe you are entitled to a refund due to a breach of contract or failure to deliver the agreed services, please contact us at info@bleuno.com. Include your project details, invoice number, and the reason for the request.

9. Contact Us

For any questions regarding this Refund Policy, contact us at:

Bleuno 221b, Baker Street

NW1 6XE

London

United Kingdom

Email: info@bleuno.com

Website: www.bleuno.com